Privacy Statement
[Effective date: October 23, 2009]
Lily Milani wants to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.lilymilani.com. Because this Web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices:
- What personally identifiable information Lily Milani collects.
- What personally identifiable information third parties collect through the Web site.
- What organization collects the information.
- How Lily Milani uses the information.
- With whom Lily Milani may share user information.
- What choices are available to users regarding collection, use and distribution of the information?
- What types of security procedures are in place to protect the loss, misuse or alteration of information under Lily Milani’s control?
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should first contact Lily Milani using the information at the end of this statement.
Information Collection and Use
We understand that you have confidential information that you want to protect and maintain as confidential. We want you to know that Lily Milani is committed to safeguarding your privacy online and we strive to make our web site as safe and secure as reasonably possible.
Lily Milani is committed to protecting and respecting your privacy. This statement sets out our policy and explains what we do with the personal information that we collect from our users. This policy discloses the current privacy practices for our Web site. If we make any substantive changes to this policy, we will announce it on our Web site.
Information Collection
Lily Milani collects information from our users at several different points on our Web site.
Registration
Lily Milani collects a limited amount of information about its users, so that we can provide a site that is more interesting and useful. We also provide appropriate access to vendors and other organizations that are more appropriate for our users. Registration is not required to use the Web site or to view the content of this website. However, if you wish to comment on a weblog entry, a user name and email address may be required. We use this information to contact the user about statements they have made or to resolve any issues.
Orders
When you request assistance, we ask for personal information, including your name, E-mail address, telephone number on the Web site. PayPal hosts the shopping cart and securely collects the above information on behalf of Lily Milani.
If you contact Lily Milani, we will keep a record of that correspondence or communication. Information on how you communicated with us may also be recorded and can include your Internet address, your browser type, your use of a secure or insecure Web page or form, the return email address shown in any email message from you, the return address on any envelope or facsimile number on any facsimile, or the telephone number from which you called.
Information Use
We request information from the user to process orders and donations for our services or donations you wish to make.
When you order a product or service we use your name, email address, delivery and shipping addresses, and credit card number and expiration date (or financial information) as part of a credit check. This information allows us to process the order and deliver the product or service. If we have trouble processing an order, the information is used to contact the user.
We ask for your telephone number to enable us to contact you if there is a problem with your order or the delivery of a product or service. In the event you have asked for the delivery of tangible goods, we may need to share the telephone number with the carrier delivering the goods.
When you order a product or service from a company linked to the Web site, it may be necessary for Lily Milani to share certain limited information, such as your IP address, with such a company to process and complete your purchase or other transaction. In such cases, Lily Milani shares the minimum information necessary to complete the transaction and only shares such information when you make a purchase or engage in a transaction - not when you simply visit and leave the other site.
In addition to using your information to deliver services requested by you, Lily Milani may use the information to notify you about important service issues, functionality changes, and other customer support issues. If you choose, Lily Milani will also notify you about special offers and services from Lily Milani that we believe you will find valuable.
We also use the Information you provide us to enhance the operation of the Web site and to provide you a better experience when you navigate through our site.
Finally, we analyze our users’ demographics, interests, and behavior based on the information provided to us through the Web site. Our research and analysis is done on an aggregate basis and is not intended to identify individual users.
Profile
We store information that we collect through log files, emails, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing purchasing preferences for services that we directly offer. Consequently, collected information is tied to the users’ personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site and to direct pertinent marketing promotions to them. We do not ever share your profile with other third parties. Your profile is shared in aggregate form only, but never tied to your personally identifiable information.
Cookies
A cookie is a small amount of data that is sent to your browser from a Web server. It is saved on your computer’s hard drive. Cookie files store and sometimes track information about what you do on the Web site. This information makes it possible for us to offer and provide highly customized services.
Cookies are not connected to personal identity information.
Currently the Web site does not directly use cookies, but our payment services (Pay Pal) does. Certain affiliate programs and aggregators also use cookies. The use of cookies on the aforementioned web sites and our Weblog requires you that you accept cookies in order for that part of the site to function properly.
Generally, we use cookies to:
- Remind us of who you are and to access your weblog profile so that we can deliver to you a better and more personalized service. A cookie is set when you register or log in and is modified when you log out of our Weblog.
- Estimate our audience size. Each browser accessing the Web site is given a unique cookie which is then used to determine the extent of repeat usage, as well as usage by a registered Weblog user versus an unregistered user.
- Assist strategic alliance companies in tracking visits to Web sites containing co-branded content. This information collected by cookies is sometimes called “click stream” or “click trail” and may also describe which pages you have seen in each section of a site.
- Measure Web site traffic patterns, which areas of the site you have visited, and your visiting patterns in aggregate. We use this research to understand how our users’ habits are similar to or different from one another so that we can make each new experience on the Web site a better one. We may use this information to better personalize offers and promotions that you and other users will see on our site.
Lily Milani also collects IP addresses for system administration purposes and to report aggregate information to our sponsors. In addition, Lily Milani mail includes IP addresses in outgoing mail message headers.
I’d rather not have cookies stored on my computer. Is there any way to work around them?
Yes, you do have choices with respect to cookies. By modifying your browser preferences you can choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, however, you will be unable to use those services that require registration to participate, such as the Weblog and Surveys or to pay for certain services and products online via certain payment processors.
Some of our business partners use cookies on our site (for example, advertisers and sponsors). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.
Affiliate Programs
We belong to a number of affiliate programs with major merchants and smaller companies. Some of the ads appearing on this Web site are delivered to users by Amazon.com, Linkshare, Commission Junction and Be Free, our major affiliate partners. Aggregate information about users’ visits to this site, such as number of times they have viewed a page, link or banner ad (but not user name, address, or other personal information), is used by Lily Milani to measure performance of a specific product or service on this site and to calculate affiliate revenue by the affiliate program companies.
This privacy statement covers the use of cookies by Lily Milani only and does not cover the use of cookies by any advertiser.
Log Files
Like most standard Web site servers we use log files and analytical software to analyze user behavior on the Web Site. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Orders and Inquiries about Services
All users who order products and services from Lily Milani or make voluntary payments and donations are sent an email to acknowledge receipt of order or payment. When orders are fulfilled, Lily Milani will normally notify the buyer via email and also bill the users via email or mail.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services. We reply via email, fax or phone, in accordance with the users’ wishes.
Sharing Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We will share aggregated demographic information with our partners and advertisers. For example, 80% of our U.S. users are from the northeast and western states, or 30 percent of our web usability services are ordered by startups or companies with fewer than 5 employees.
Third Party Advertisers
Lily Milani does not currently share Web site usage information about users any company at this time for the purpose of attracting sponsorship of the entire web site of portions of it.
We DO NOT Share Personal Information with Third Parties.
Business Transitions
In the event Lily Milani goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, is part of the assets transferred. Lily Milani will notify users consistent with the Notification of Changes section at the end of this statement.
Choice
Users who no longer wish to receive promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@lilymilani.com. Users may contact us at via phone or postal mail to opt-out. At any time, weblog users may unsubscribe to the email notification service by contacting Lily Milani using the information at the end of this statement.
Users of our site are notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Correcting and Updating Personal Information
Users of our site can correct and update their personal information used to transact business with us by contacting us using the information provided at the end of this statement. Lily Milani will confirm the update with an email.
At any time, weblog users may correct and update their user id and email information by contacting the Lily Milani using the information provided at the end of this statement
Links
This Web site contains links to other sites. Please be aware that we, Lily Milani, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site, including our weblog.
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information sometimes includes contact information (such as name and shipping address), and demographic information (such as zip code). The information will be used to improve the site or report the aggregate results of the survey. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or other sites evaluated by Lily Milani’s users. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice.
E-mail this page If a user elects to use our Email this Page& link to inform a friend about our site or a specific web page, we ask them for the friend’s name and email address as well as their own name and email address. Lily Milani uses the friend's email address to send a one-time email informing the friend about Lily Milani. The referring user's email is displayed to the friend so the friend knows who referred them to the site. Lily Milani does not store the friend's email information within its database.
Weblog and Surveys
Please keep in mind that whenever you voluntarily disclose personal information online - for example on our Weblog or in our surveys - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.
Security This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. [To learn more about SSL, follow this link. While we use 128 bit SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.If users have any questions about the security at our Web site, users can send an email to info@lilymilani.com. Your data may be processed and stored in the United States and Canada as the servers hosting our site and Weblog are currently are located there. Data may also be processed and stored in
other countries where services are being provided by a licensee of Lily Milani. In such cases, Lily Milani licensees are bound to all the terms and conditions of this privacy policy.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days. Users will be notified of any material changes in the use of their personal information by sending an email and posting a prominent notice on the web site’s home page and other areas as appropriate.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at: Telephone: 1.703.636.4102, Fax: 1.703.636.4102 or contact us.